WHAT SANDRA DOES

Enhance Processes. Increase Productivity. Grow Knowledge.

Whether in person or virtually, we can assist you and your team by helping increase your company’s productivity in a number of ways.



Supplier Audits

Is that Audit for us?!

No silly, it’s on your behalf at your supplier’s facility. Let us happily free up your time by going to the suppliers you need audited, no muss, no fuss. It goes a little like this:

  • collaborate with you and create an audit plan
  • travel to suppliers
  • conduct a professional and fun-ish audit
  • submit the audit report to you
  • you enjoy many congratulations for making headway on your to do list while getting audits completed in a timely manner. Well done you!


Internal Audits

Is THAT Audit for us?!

Ok, well.. yes but hear us out! This fantastic option means we come on-site and conduct internal audits within your organization on your behalf!

We conduct the audit as if we were a fellow employee. This is extremely helpful if:

  • a pre-assessment audit would help your organization feel more prepared going into a certification, maintenance, or re-certification audit.
  • you are an internal audit team of 1, and cannot audit your own work.
  • have difficulty syphoning the time to conduct said audits.

It also goes a little like this:

  • collaborate with you and create an audit plan
  • join you on-site
  • conduct a professional and fun-ish audit
  • submit the audit report to you
  • you enjoy many congratulations for making headway on your to do list while getting audits completed in a timely manner. Well done you!

Wait! There’s more… once our audit is completed, we can stay onsite to help organize and implement any needed actions based on the findings and/or be on-site during the external audit for support and guidance if preferred.


Implement/Improve your QMS

It’s all about the MENTS, the QMS docuMENTS that is!

We know… soooooo many acronyms in the world today. It’s true, but this one’s easy.

A QMS is a Quality Management System. If your organization has set its sights on achieving ISO certification (ISO 9001, ISO 14001, IATF 16949, DWQMS etc…) and wonder where to begin, begin with us we can help. (see what we did there?)

With more than 25 years experience creating, implementing and attaining certification 100% of the time, this is kind of our thing. We really like doing it and we’re really good at it. The collaborative guidance and support are undeniable.

If your organization is wanting (or ahem!.. being volun-told) to implement a QMS and attain certification, we’re here for you.

It goes a little like this:

  • determine preferred implementation timeline
  • conduct gap analysis (if required)
  • collaborate with you (& team) and create required Policies, SOPs, Work Instructions, Forms, etc...
  • provide training (if required)
  • transfer all of the awe-inspiring work and documents over to you (& team)
  • you enjoy many expressions of admiration for making headway on your to do list while this project moves forward in a timely manner. Well done you!

Same goes if your organization is already certified and are looking for QMS improvements and/or updates.

It goes a little like this:

  • collaborate with you (& team) and update existing Policies, SOPs, Work Instructions, Forms, etc...
  • provide training (if required)
  • transfer all of the breathtaking (yup! we said it) work and documents over to you (& team)
  • you enjoy so many high-fives from colleagues and higher-ups you wonder if fist-bumps have gone out of style

INCREASE PRODUCTIVITY

Outstandingly amazing leadership, guidance & support

Are you tasked with recurring activities that pilfer your time as if it’s newly found Pirate loot? ARRR! we can help with that.

It goes a little like this:

  • collaborate and determine how we can support your organization
  • provide said support with professional good cheer (it’s a thing, promise)
    • i.e. facilitate meetings, coordinate projects, provide training, etc…
  • transfer all of the staggeringly concise updated documents over to you (& team)
  • you enjoy so many fist-bumps from all those that pass your desk you wonder if high-fives have gone out of style

Speaking of recurring...

PROBLEMS!

Root Cause Analysis (RCA)


We participate/guide team members towards resolving those pesky recurring problems using applicable RCA tools (i.e. 8D, 5Why, Fishbone, & more). We’ll drill way down to the very root of the problem and work to eliminate non-conformances. We submit updated documentation as directed.

MEETINGS!

Non-Conformance Reports (NCR), Corrective Actions (CA), Preventive Actions (PA), and Continuous Improvements (CI)

We help lighten the load by facilitating these meetings. That means we take/update minutes, track action items and introduce a structure that allows for more autonomy AND participation. Sound like an oxymoron? Nah, we just a whole lot of experience with this kind of thing.

AUDITS!

Certification, Maintenance & Re certification Audits


We can prep your organization for your upcoming audit. Yes! You read that correctly. This kind of support and success is where it’s at if we do say so ourselves. We join you and prepare personnel for the upcoming audit. We then conduct an ‘unofficial’ audit by helping prepare personnel and review relevant documentation. We submit an audit report which will highlight what is going well and what can be corrected before the external auditor arrives.

Wait! There’s more…

Once our ‘unofficial’ audit is completed, we stay onsite to help organize and implement any needed actions based on our findings.

If preferred, we can also be on-site during the external audit for support and guidance if needed.





GROW KNOWLEDGE

Tailored Training to Empower Participants


Our primary goal is to facilitate understanding of the subject matter (as opposed to memorizing it). In our humble opinion, understanding the information and providing context allows participants to be more successful when solving problems, sharing knowledge, and supporting co-workers.

It goes a little like this:

  • choose course
  • share known details (training goals, date(s)/time/location, # of participants, etc…)
  • we collaborate with you and create the training material
  • include your organizations documents (SOP’s, W.I.’s, forms, etc…) if preferred
  • provide interactive, fun, meaningful training
  • you enjoy many thanks from participants who begin referring to you as a genius for finding such an excellent training provider. Well done you!

 (Some of our Super Awesomely fun) Courses:

  • Root Cause Analysis (RCA)
    • direct cause versus root cause, 3C, 5Why, 5Why2H, fishbone (Ishikawa), 8D, pareto analysis, KT, etc..
  • Corrective Action, Preventive Action, and Continuous Improvement
    • corrective actions versus preventive actions, verification versus validation, lessons learned, continuous improvement projects/goals
  • ISO 9001, ISO 14001, IATF 16949, ISO 45001, DWQMS (and others…)
    • benefits, fundamentals, and Implementation, internal auditor, lead auditor
  • Leadership Skills (strong contributor to positive organizational culture)
  • Active listening (especially when there are important things to say)
  • Effective communication (you say TOmato, I say toMAto, but is it the same thing?)
  • Effective time management (even if you don’t wear a watch)
  • Emotional intelligence (we are all people after all)
  • Handling difficult people (we are all people after all)
  • Excellence in customer service (let’s not meet customer expectations, let’s strive for ridiculously happy customers who love us with all their hearts (and reviews))
  • Newly promoted superstars! (navigate the transition from co-worker to supervisor/manager)
  • Topic not listed (let’s chat, we’re happy to accommodate when we can)